Player Safety & Wellbeing

Play Smart.
Stay in Control at moja7.

moja7 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming programme gives you the tools and information you need to keep gambling fun — and to seek help if you ever need it.

21+ Adults Only SSL Encrypted 24/7 Player Support Time-Out Tools Available

18+ platforms do not apply here. moja7 enforces a strict 21+ age requirement for all players in Bangladesh. Gambling is for adults only. If you are under 21 years of age, you must not use this platform. Underage gambling is illegal and harmful.

Our Commitment

Responsible Gaming at moja7

At moja7, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional hardship, or personal harm. As Bangladesh's trusted online betting and casino platform, we take our responsibility to players seriously. That means going beyond simply offering great games and competitive odds; it means actively working to ensure every player on our platform can make informed, healthy decisions about how they spend their time and money.

Our responsible gaming programme is built on four core principles: prevention, awareness, player empowerment, and support. We invest in age-verification technology, self-management tools, and round-the-clock customer support so that no player ever feels alone if gambling begins to feel out of control. Whether you are a cricket betting enthusiast in Dhaka, a slots player in Chittagong, or a live casino fan in Sylhet, these protections apply equally to every moja7 account.

Gambling involves real financial risk. While most players enjoy moja7 responsibly as a leisure activity, a small number of individuals may develop patterns of play that cause harm to themselves or their families. Problem gambling does not discriminate — it can affect anyone, regardless of income, education, or background. Recognising the early warning signs and knowing how to access help is therefore something we encourage every player to be aware of, long before any problem develops.

The information on this page explains the tools available to you on the moja7 platform, the warning signs to watch for, guidance on how to seek professional support, and our strict policies around underage gambling. We encourage you to read this page carefully and to share it with anyone in your household who uses the moja7 platform.

Player Protection

How moja7 Keeps You Safe

Every tool and policy listed below is available to all registered moja7 players at no cost. Your wellbeing is never an afterthought — it is built into the platform from the ground up.

Strict 21+ Age Policy

moja7 enforces a minimum age of 21 years for all players. Every new account undergoes age verification during KYC review. We use independent identity-verification services to confirm date of birth before any withdrawal is processed, and we take immediate action when underage access is suspected.

Deposit Limits

Set a daily, weekly, or monthly deposit cap on your moja7 account at any time. Once a limit is in place, it cannot be increased until a cooling-off period has passed — giving you genuine, enforceable control over how much you spend. Reductions take effect immediately.

Session Time Limits

Configure session duration alerts so that moja7 notifies you when you have been playing for a set period — 30 minutes, 1 hour, or a custom threshold you choose. Time-awareness is one of the most effective responsible gaming tools available, and we make it easy to set up in your account preferences.

Time-Out / Cooling-Off

Need a short break? Activate a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. You can request a time-out at any time by contacting our support team.

Self-Exclusion

If you feel your gambling is becoming a serious problem, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanent closure. During self-exclusion, your account is fully disabled. We will also suppress any promotional communications to you for the duration. Contact support at [email protected] to activate.

Loss Limits

In addition to deposit caps, moja7 allows you to set a maximum loss threshold for a defined period. When your net losses reach the limit you have set, further play is paused until the period resets. This tool is particularly useful for players who want to protect a fixed entertainment budget.

Step-by-Step

How to Activate Your Responsible Gaming Tools

All responsible gaming tools on the moja7 platform are accessible directly from your account settings. There is no need to contact support to set up deposit limits or session timers — although our support team is always available 24/7 if you prefer assistance or wish to request a time-out or self-exclusion.

Limit reductions and self-exclusion requests are processed immediately. Limit increases are subject to a mandatory 24-hour to 7-day cooling-off period, depending on the type and size of the increase, to ensure changes are intentional rather than impulsive.

  • 1
    Log In to Your moja7 Account

    Visit moja7.ws and sign in with your registered username and password. Ensure you are accessing the official site directly.

  • 2
    Navigate to Account Settings

    Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.

  • 3
    Open the Responsible Gaming Panel

    Within Account Settings, locate the "Responsible Gaming" tab. All player-protection tools are consolidated in this single panel for easy access.

  • 4
    Set Your Preferred Limits or Tools

    Choose from deposit limits, loss limits, session time alerts, time-out periods, or self-exclusion. Enter your preferred values and confirm. Reductions take effect instantly.

  • 5
    Contact Support for Self-Exclusion

    For self-exclusion requests, email [email protected] with "Self-Exclusion Request" in the subject line. Our team will action your request within one hour and send confirmation to your registered email address.

Additional Resources

More Tools to Support Healthy Play

Beyond the core tools above, moja7 offers additional features and resources designed to help you maintain a positive and balanced relationship with gambling.

Reality Check Notifications

Regular pop-up notifications during your gaming session display how long you have been playing and your net win or loss for that session. These reality checks keep you grounded and informed without interrupting gameplay unnecessarily.

Transaction History Access

Review a full, itemised history of every deposit, withdrawal, bet, and bonus transaction on your moja7 account at any time. Transparency about your spending is an important part of maintaining control over your gambling activity.

Gambling Mood Check

moja7 recommends that you only gamble when you are in a positive, relaxed state of mind. Never use gambling to relieve stress, anxiety, depression, or financial worry. If you are not in the right headspace, close the app and come back another time.

Parental Controls Guidance

If minors live in your household, we strongly encourage the use of parental control software to block access to gambling websites including moja7.ws. Never share your account login credentials with anyone. Your account is for your personal use only.

24/7 Support Team

Our dedicated customer support team is available around the clock, every day of the year including Eid, Pohela Boishakh, and Bangladesh public holidays. If you have concerns about your gambling, do not hesitate to reach out — we are here to help without judgement.

Responsible Gaming Education

moja7 regularly publishes guidance on recognising problem gambling, maintaining a healthy budget, and understanding game odds. An informed player is an empowered player. We encourage all moja7 users to engage with these educational materials.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling often develops gradually. Being aware of the warning signs — in yourself or someone close to you — is the first and most important step toward getting help.

Chasing losses means continuing to gamble — often with increasing stakes — in an attempt to win back money that has already been lost. This is one of the most common and dangerous patterns in problem gambling. If you find yourself thinking "I just need one more bet to get back to even", that is a clear warning sign that your gambling has moved beyond healthy entertainment. The reality is that each bet is an independent event, and past losses do not improve your odds of future wins.

Responsible gambling means only ever using discretionary entertainment funds — money left over after all essential expenses (rent, food, utilities, family obligations) have been paid. If you are using money earmarked for bills, borrowing from friends or family, taking out loans, or dipping into savings to fund gambling, this is a serious sign that gambling is no longer a recreational activity for you.
  • Have you borrowed money specifically to gamble?
  • Have you missed a bill payment because of gambling losses?
  • Have you sold possessions to fund gambling?
If you answered yes to any of these, please reach out to our support team or a professional counselling service immediately.

Sitting down for "just 30 minutes" and finding hours have passed is a warning sign that gambling has begun to affect your self-control. If you consistently lose track of time while playing, find it difficult to stop at a pre-set time, or feel irritable or restless when you try to stop, these are behavioural indicators of problematic play. Use moja7's session time alerts and time-out tools to re-establish healthy boundaries.

Secrecy is a common indicator that a person recognises, on some level, that their gambling has become problematic. If you are hiding the amount of time or money you spend on gambling from your spouse, parents, or close friends — or if you feel the need to lie about your gambling activity — it is time to pause and reflect honestly on whether gambling is still serving as harmless entertainment in your life.

Using gambling as a coping mechanism for stress, anxiety, loneliness, depression, or difficult life circumstances is a significant risk factor for developing a gambling disorder. If you notice that you gravitate toward gambling when you are feeling low, overwhelmed, or emotionally vulnerable, it is important to recognise this pattern and seek healthier coping strategies, ideally with the support of a trained counsellor.

When gambling begins to interfere with work performance, family responsibilities, social relationships, or personal health, it has crossed the line from entertainment into a serious problem. Common signs include missing work, neglecting children or family duties, withdrawing from social activities, or experiencing deteriorating physical or mental health as a direct result of gambling-related stress or time spent gambling.
Self-Check

Quick Self-Assessment

Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to speak with a member of our support team or a professional counsellor.

1

Have you ever bet more money than you could comfortably afford to lose in a single session?

2

Do you feel the need to gamble with increasingly larger amounts of money to get the same level of excitement?

3

Have you ever tried to stop or cut back on gambling but found it difficult or impossible to do so?

4

Do you find yourself thinking about gambling frequently — replaying past bets, planning future bets, or fantasising about winning — when you are not actively playing?

5

Have you ever lied to a family member, friend, or employer about the amount of time or money you spend on gambling?

6

Has gambling ever caused you to miss work, skip family events, or withdraw from activities you previously enjoyed?

7

Have you ever felt depressed, anxious, or irritable when you were not able to gamble, or after a significant gambling loss?

8

Have you borrowed money, sold personal possessions, or used savings or bill money to fund gambling activity?

If You Are Concerned, Talk to Us — We Are Here to Help

Our responsible gaming support team is available 24 hours a day, 7 days a week. Reach us at . All enquiries are handled confidentially and without judgement. You can also request a time-out or self-exclusion immediately via this same email address.

Play Responsibly

Enjoy moja7 — Safely and on Your Own Terms

Set your limits, use our tools, and explore all that moja7 has to offer — cricket betting, live casino, slots, and more — with the confidence that your wellbeing comes first.

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