moja7 Frequently Asked
Questions

moja7 requires a valid National ID Card (NID), passport, or driving licence to complete KYC verification. You will also need to submit a selfie holding the document and, in some cases, a utility bill or bank statement dated within the last three months as proof of address. KYC is typically reviewed within 24 hours on business days.

The minimum age to register and play on moja7 is 21 years. This applies to all games and betting markets on the platform, including cricket, slots, and live casino. moja7 takes underage gambling very seriously and may request additional age-verification documents at any time. Accounts found to belong to players under 21 will be closed immediately.

To reset your moja7 password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. You will receive a one-time password (OTP) via SMS or email within a few minutes. Enter the OTP, set a new password, and log in as normal. If you do not receive the OTP within five minutes, check your spam folder or contact support at [email protected].

No — moja7 allows only one account per player. Operating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed without penalty.

bKash deposits on moja7 are processed instantly — funds typically appear in your account balance within 30 seconds to 2 minutes of a successful payment. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and contact the moja7 support team via email at [email protected] with the transaction ID for a manual review.

The minimum withdrawal amount on moja7 is ৳500 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for verified accounts, though very large amounts may require additional processing time.

Withdrawals to Nagad from moja7 are typically processed within 1 to 4 hours during business hours (9am–10pm BST). Requests submitted outside these hours or on public holidays may take up to 12 hours. Before your first withdrawal, your account must pass full KYC verification, which can take up to 24 hours if documents are submitted for the first time.

moja7 does not charge any internal processing fees on deposits or withdrawals. However, your payment provider (for example, bKash, Nagad, or your bank) may apply their own standard transaction fees. moja7 recommends checking with your payment provider for their current fee schedule. The amount you request for withdrawal is the amount sent to your mobile banking wallet or bank account, minus any provider-side charges.

Yes, moja7 accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking). The process is the same as bKash — select Rocket in the Cashier section, enter your deposit amount, and complete the payment through the Rocket app or USSD menu (*322#). Rocket transactions are typically instant for deposits and processed within 1–6 hours for withdrawals.

Yes, moja7 offers live in-play betting on major cricket tournaments including BPL, IPL, T20 World Cup, and ICC events featuring the Bangladesh Tigers. In-play markets update in real time as the match progresses, and you can place bets on outcomes like next wicket, next over runs, and current run rate. Live streaming availability depends on broadcast rights for specific matches.

moja7 hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic three-reel slots, modern five-reel video slots, jackpot slots, and crash games. You can browse the full catalogue in the Slots section of the site, filtered by provider, theme, or feature type. New titles are added regularly.

Yes, moja7 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open moja7.ws in your phone's browser (Chrome, Safari, or Firefox work best) and the site adapts automatically to your screen size. All games, payment methods, and account features are available on mobile, including live cricket betting and live casino tables.

Return to Player (RTP) percentages on moja7 slot games vary by title but typically range from 94% to 97% for games from Pragmatic Play, NetEnt, and Microgaming. The RTP for each game is published by the game provider and displayed in the game's information or paytable screen. moja7 does not alter game RTP settings — all games run on certified, tamper-proof random number generators (RNG).

Wagering requirements on moja7 bonuses specify how many times you must play through the bonus amount before it can be withdrawn as real cash. Requirements vary by promotion — the specific multiplier, eligible games, and time limit are stated in the terms of each offer. As a general rule, bets on live casino and slots contribute at different rates toward wagering completion. Always read the full bonus terms before opting in.

Yes, moja7 periodically offers free spins as part of welcome packages, reload promotions, and game-specific campaigns from providers like Pragmatic Play. Free spins are credited to your account automatically when a qualifying promotion is triggered. Any winnings from free spins are subject to the wagering requirements outlined in the promotion's terms and conditions.

moja7 rewards regular players through an ongoing loyalty programme where play earns points redeemable for bonus credits, free bets, and exclusive promotions. High-volume players may be invited to the VIP tier, which includes dedicated account management, faster withdrawal processing, higher deposit and withdrawal limits, and access to exclusive Eid and BPL season promotions. Contact support for details on VIP eligibility.

moja7 protects your personal data using SSL encryption, secure server infrastructure, and strict internal access controls. Your data is never sold to third parties and is used only for account management, identity verification, and fraud prevention purposes. Full details are outlined in the moja7 Privacy Policy, which you can read at moja7.ws/privacy-policy. You may request deletion of your data by contacting [email protected].

To self-exclude from moja7, send an email to [email protected] with the subject line 'Self-Exclusion Request' and specify your preferred exclusion period (6 months, 1 year, 3 years, or permanent). The support team will action your request within one hour and send confirmation to your registered email. During self-exclusion, your account is fully suspended and all marketing communications are stopped immediately.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming panel in your moja7 account settings. Enter your preferred limit and confirm — reductions take effect immediately. Increases are subject to a mandatory cooling-off period of 24 hours to 7 days depending on the size of the change. moja7 encourages all players to set deposit limits as a simple, effective way to manage their gambling spend.

moja7 customer support is available 24 hours a day, 7 days a week including Bangladesh public holidays. You can reach the team by emailing [email protected]. Please include your registered username and a clear description of your issue to help the team resolve it as quickly as possible. For urgent matters such as account security concerns or self-exclusion requests, clearly mark your email subject accordingly for priority handling.